FAQ

Categories

General ( 5 )

Product Info ( 3 )

Shipping Info ( 2 )

Order Info ( 3 )

Account Info ( 2 )

Payment Info ( 2 )

Account Info

- How can I change my account information?

For example if you're moving or have a new e-mail address, then you can change this easily by logging into your account and selecting the Account Summery Tab. When you finish the changes, remember to click the " Save Changes button.

In addition you can e-mail us, indicating the changes needed. We will then make the change for you in our customer base.

- How do I stay informed of any offers and promotions?

When creating your account, you can choose to be placed on the mailing list. You can unsubscribe at any time of this mailing by logging into your account and uncheck the box for mailing or by sending an e-mail to info@sassafrass-store.com with a request to be removed (or added).

But the best way to see all offers is by clicking on the Items on Sale button
Be adviced to check the product describtion since it may be a conditional offer. Also if a book for example, is written in Dutch, the product description of the book will be in Dutch.

General

- How can I contact you?

You can contact us via the Contact form or by sending us an e-mail us at: sassafrass.store@gmail.com

- The invoice states that the margin scheme applies. What does this mean?

The margin tax scheme is a technical rule that has to do with buying and selling of used goods. In this case there is no VAT payable on sales, but the difference in purchasing and selling. There should be no VAT stated on the invoice, but it must be noted that the margin scheme applies.

- When will I get my invoice?

After replacing the order you will receive an automatic Order Confirmation (This is a standard document produced by the 123webshop.nl software.)

The ordered items are from that moment on, put aside for you. The correct shipping cost will not be mentioned since these are depending on number of items & wieght. It may well be that you have ordered an incorrect option during the ordering process. For example the order consists of three puzzles and you chose letters.

Therefore you will receive within 48 hours, the final invoice including the correct shipping cost and our bank details. (Except when we might be on vacation, be illness ordue to personal circumstances).

- Why are not all product descriptions in English?

Not all product descriptions will be translated in English. When books are written in the Dutch language, the product description will be the same. We hope to prevent in this way that a customer thinks the book is written in English.

However if for a boardgame an english version of the manual is availble, then for all new games added after 15-Juni-2011, we will add a description in English.

- Why would I buy something from you?

The benefits of Sassafrass Store are:

We have a wide range of books, Cinderella stamps, puzzles and games
We have great prizes
We try to minimize the shipping cost for you to keep
We only sell from stock, except for products from Importa . You definitely know that your order will be quickly ship.
And you get service with a smile

Order Info

- Can I collect my order in person?

No problem at all if you like to pick up your order in person.

You can specify this when you place the order, and we will contact you ASAP to agree upon a date and time.
In this case, payment is cash.

- Can I view a larger picture?

Sure you can. If you double-click on the picture, you get a larger preview.

- How do I know when payment is received or the order is sent?

If you sign into your account, you can tell what the status of your order is.

Product(s) will be shipped 1 - 2 working days after your payment is visible in Mijn ING or PayPal. Both accounts are checked daily.
Once your order is delivered to TNT Post or any forwarder, you will receive a shipment confirmation by e-mail.

Payment Info

- What is PayPal?

If you are not familiar with PayPal, then please read more about at this paying method at: https://www.paypal.com/us/cgi-bin/webscr?cmd=_home&locale.x=en_US

- Which payment methods are accepted?

We accept the following payment methods:

- Bank transfer
- PayPal
- Cash

Product Info

- Are all Puzzles first made by yourself?

No, unfortunately, due to lack of time we are not able to make all puzzles prior for putting them up for sale.

However we will check the puzzle for completeness by counting the pieces. If we doubt the result we will count the pieces again.

- Are you selling real stamps?

The majority (99%) of the stamps we sell are known as Cinderella stamps.

You can find more information about the definition of Cinderella Staps on following link: http://en.wikipedia.org/wiki/Cinderella_stamp

- How can I tell which products are recently added?

We add weekly if not daily new products to our catalog. If you click on the New Products button (top of this screen), a new page will appear showing you the last 25 products added.

Shipping Info

- Can I order multiple items simultaneously in order to save shipping costs?

Yes, of course. In order to save shipping costs you can combine your orders.

- How much will the shipping cost be?

Shipping cost depends on the weight of the purchased product(s) and the country to which it will be shipped. Therefore, we will determine the shipping cost once the order is placed, or we will estimate it based on your inquiry.

We will try to find the most inexpensive way of shipping. If this means we need to ship in two separate envelopes rather than a package, we will do so. However, this will be done only after contacting you first.